Features

  • Agile Builds

    QABot provides tools and online interfaces to accelerate knowledge base building, knowledge mining, and model training.
    QABot provides tools and online interfaces to accelerate knowledge base building, knowledge mining, and model training.
  • Industry-Vetted Algorithms

    Industry-vetted AI algorithms and NLP algorithms that integrate deep learning and traditional algorithms are integrated into the core engine.
    Industry-vetted AI algorithms and NLP algorithms that integrate deep learning and traditional algorithms are integrated into the core engine.
  • Plenty of APIs

    APIs are called for question answering, statistics collecting, and knowledge base management, which quickly integrates with service systems and chat tools.
    APIs are called for question answering, statistics collecting, and knowledge base management, which quickly integrates with service systems and chat tools.

Advantages

  • Intelligent Q&A Management

  • Comprehensive Conversation Management

Intelligent Q&A Management

• Automatically analyze and collect statistics on hot questions and trends.


• Automatically gather unanswered questions, match similar Q&A pairs, and continuously enrich the knowledge base.


Comprehensive Conversation Management

• Integrate multiple NLP capabilities and an intelligent conversation controller.


• Flexibly manage the knowledge base with batch operations.


Application Scenarios

  • Automated Q&A

  • Agent Assistant

  • Pre-sales Consultation

Automated Q&A

Automated Q&A

Bots automatically handle customer questions across a wide range of scenarios, with great accuracy. They can provide after-sales support, questions on use, and troubleshooting, significantly reducing labor costs.

Advantages

High Matching Precision

Intelligent semantic matching engines are integrated with machine learning, information retrieval, and deep learning to ensure precise answers, improving user satisfaction.

Knowledge Closed-Loop

Technologies like text mining and association rules are used to learn domain knowledge from multiple sources, such as logs and operations records, thereby enriching the knowledge base and improving performance.

Agent Assistant

Agent Assistant

Productivity and customer satisfaction are improved with real-time analysis of the interaction between agents in the call center and customers. During a call, the bot automatically extracts keywords, simplifies and condenses problems, searches for and displays the best answers, and provides real-time support for agents.

Advantages

Real-Time Support

Bots provide real-time support for human agents, listening to customer questions and matching the answers with high relevancy.

Improved Efficiency & Satisfaction

With the bot's assistance, human agents can answer customer questions faster.

Pre-sales Consultation

Pre-sales Consultation

Product knowledge bases are built in bots so that product questions from potential customers can be answered automatically, including questions about product features or about comparisons to related products.

Advantages

Service for More Customers

The service is available 24/7 and unsolved questions can be seamlessly handed over to sales specialists for timely reply.

Fully Functional APIs

Fully functional APIs are provided to allow enterprises or ISVs to easily integrate or embed bot capabilities into their existing systems.

Provides Scalable, On-demand Computing Resources

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